Clare Mayell

A florist’s simple process hid 50 unseen steps. Making them visible changed everything.

Most rework in businesses does not come from big mistakes. It comes from the boring bits. The connecting steps between tasks. The checks everyone assumes someone else is doing. The handovers no one has ever really written down. They are easy to ignore because nothing looks broken at first. But they are usually the reason work keeps coming back. When work is nearly done but not quite This is the pattern I see again and again. A task is completed. It comes back with a tweak. Then another tweak....

Work rarely gets done twice because of big mistakes. It happens because tiny steps are missing or assumed. A check that lives in someone’s head. A definition of “done” that was never shared. These hidden micro-steps quietly create business process rework, frustration and unnecessary back-and-forth.